ProjectBalm Support Offerings
At ProjectBalm, we are committed to providing quality support to all of our customers.
Incident support - identifying and troubleshooting problems in our applications
Root cause analysis
Assistance with issues during the installation of our applications
Assistance with issues during upgrades of our applications
Identifying and creating needed bug reports
Guidance around implementation and configuration of our applications
Support Does Not Include
Customers without a valid maintenance agreement
Development questions or requests. Please post these questions on Atlassian Community.
Third-party application integrations
Support in languages other than English
System & Performance tuning
Deployment & Capacity Planning
Installation & Upgrade Services
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