ProjectBalm Support Offerings

At ProjectBalm, we are committed to providing quality support to all of our customers.

Support Includes

  • Incident support - identifying and troubleshooting problems in our applications

  • Root cause analysis

  • Assistance with issues during the installation of our applications

  • Assistance with issues during upgrades of our applications

  • Identifying and creating needed bug reports

  • Guidance around implementation and configuration of our applications

Support Does Not Include

  • Customers without a valid maintenance agreement

  • Development questions or requests. Please post these questions on Atlassian Community.

  • Third-party application integrations

  • Product training

  • Support in languages other than English

  • Professional Services

    • System & Performance tuning

    • Deployment & Capacity Planning

    • Installation & Upgrade Services

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