Administering the Application
You probably wish to customize the application for your organization. This is accomplished through several administration pages.
Accessing the Administration Pages
Select Jira Settings on the Jira navigation panel and select Apps. The Risk Register Add-On menu appears with these links:
Each link is described below.
This page appears when you install the application. It describes the various steps you must undertake to get started. It is primarily a prompt to remind you to configure the pages described below.
This page enables you to configure the appearance and behavior of the application. The following configuration options are available:
When this checkbox is enabled, you are able to add risk assessments to an issue in any project in your instance. If you disable this checkbox, you will need to enable risk assessments on a project by project basis (see Creating and Managing Risk Registers).
When this checkbox is enabled, all users on the watch list for an issue will be notified when there are changes to the inherent or residual risk level of that issue.
This option determines how the "Add a risk" button behaves on the risk register page for a project (see Viewing Risk Registers and Matrices). If you select the Risk radio button, you can nominate one of your issue types to be the default type for risks. This means that whenever you click "Add a risk", an issue of that type is created.
Risk matrix appearance
This collection of options allows you to control the risk matrix appearance. The Empty cells option determines whether empty cells on the risk matrix are filled with gray or with the appropriate risk color. The Axes option determines whether Impact or Probability is on the horizontal or vertical axis. Click the Flip button to swap the axes.
Selecting the Treatment radio button allows you to nominate an issue link type that defines how treatments are connected to risks. When this relationship is defined, treatments will appear beneath risks on the risk register page (see Viewing Risk Registers and Matrices). If you select None, then treatments will not appear on the risk register page.
This page defines the risk model used to assess the level of risk for each risk you create. The model is in the form of a matrix. The axes are Impact and Probability, while the cells define the level of risk. You can adjust the level of risk for a cell by selecting the drop-down box inside it.
There are three tabs beneath the matrix, defining Impacts, Probabilities, and Levels of Risk.
Risk impact defines the degree to which a project, product, or organization would be affected if a particular risk was realized. This list defines the impact options available, and usually contains values such as Low, Medium, High, etc. This controls what impact options are presented on the risk issue when you are assessing a risk (see Creating and Assessing Risks). When you adjust this list, the system automatically adjusts the matrix at the top of the page. Using the links supplied, you can add, remove, or rename the impacts.
Risk probability defines the likelihood of a particular risk being realized.This list defines the probability options available, and usually contains values such as Likely, Unlikely, etc. This controls what probability options are presented on the risk issue when you are assessing a risk (see Creating and Assessing Risks). When you adjust this list, the system automatically adjusts the matrix at the top of the page. Using the links supplied, you can add, remove, or rename the probabilities.
Levels of risk
Level of risk is calculated on the risk matrix using the impact and probability of the risk. This list defines the levels of risk available, and usually contains values such as Low, Medium, High, etc. This controls what options are presented in the cells on the risk model above. Using the links supplied, you can add, remove, or rename the levels of risk.
This page provides information about changes to the application.
Discovery messages introduce features of the add-on. Clicking the Reset button will cause those messages to appear again if they have previously been dismissed.
The app maintains its own internal list of Jira projects which it updates automatically via a trickle feed. If you suspect that the project library is out of synch, you can trigger an immediate refresh by clicking the Refresh button. This page tells you when the library was most recently refreshed, and also if there have been any trickle feed updates since then.
Clicking on this link opens up the ProjectBalm support portal, which allows you to search our knowledge-base and also raise a service request.